We have answers (hopefully!)
Below are the most frequently asked questions from people we talk to. If there isn't a question listed here that you want to know the answers to, feel free to send us a note directly at firstname.lastname@example.org. We're here to help!
How does CloudForecast work?
CloudForecast makes it simple. You will receive a cost report via email or Slack detailing everything you need to know about your AWS cost. You'll know of any areas with significant cost increases or if things look normal in less than 30 seconds. We make it simple and quick so you can focus on code and growing your business.
What permissions do you need from my AWS account?
We only require read-only access to S3 billing bucket in your account and access to your Cost and Usage Report file to get setup with CloudForecast. You can read more about our setup instructions here: Getting Started with CloudForecast.
Is my data safe with the permissions I am providing?
Since we only need read-only access to a S3 billing bucket, our app does not have the ability to make any changes to your AWS account. All of our data and credentials are encrypted using the AES encryption algorithm with a 256-bit key. Our AWS data centers have achieved ISO 27001 certification, PCI DSS Level 1 compliance, and SAS70 Type II.
How does the free trial work?
We provide a risk free 7 or 30 free trial for all new sign ups. A credit card is optional to start your free trial!
Our 7 day free trials are for new sign ups that do not wish to enter in their Credit Card during the setup process. After your 7 day free trial, you will be required to enter in your Credit Card information to continue receiving the daily email report.
To receive a full 30 day free trial, a Credit Card is needed upon sign up. Our system will notify you via email when your Free Trial is close to expiring. After your free trial is over, the credit card on file will be charged to ensure continuation of services.
How much effort is required to get setup?
Initial configuration should take less than 7 minutes to get through. We also provide free personal assistance via screen share for all new sign ups. You should receive your first cost report within 24 hours. If you have any issues, you can always email us at email@example.com. We're here to help!
How does billing work?
We charge on a recurring monthly basis for flat rate of $99/month for our Hacker plan and $199 for our Growth Plan . Example: If your Free Trial ended on the 15th, you can expect a recurring subscription charge every 30 days to your Credit Card.